Frequently Asked Questions
Everything you need to know about building and maintaining your backyard oasis.
What is the standard shipping time for pond kits and liners?
Most orders are processed within 1-2 business days. Large items like pond liners and complete filtration kits typically arrive within 5-7 business days via freight or standard ground shipping.
Do you offer a warranty on water pumps and filters?
Yes, all our mechanical equipment comes with a manufacturer's warranty ranging from 1 to 5 years. Please check the specific product page for individual warranty details.
What is your return policy for water treatments and fish care products?
Unopened water treatments and fish care products can be returned within 30 days of purchase. For safety reasons, we cannot accept returns on chemical products that have been opened or have a broken seal.
Are your pond liners UV-resistant and fish-safe?
Absolutely. We only stock high-quality EPDM and PVC liners that are specifically certified as fish-safe and engineered to withstand prolonged UV exposure without cracking.
Do you provide technical support for DIY pond installations?
Yes! Our team of pond experts is available via email and phone to help guide you through the installation process or troubleshoot any issues with your filtration system.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Shop Pay Installments for larger projects.