Returns & Exchanges
At The Pond Advisor, we want you to be completely satisfied with your aquatic supplies and backyard water features. If your purchase isn't a perfect fit, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all manuals, components, and protective materials are included.
Ship to Our Warehouse
Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our main distribution center.
Receive Your Refund
Once our pond experts inspect the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing